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* Frequently Asked Questions *
Question 1: What is the price unit on your web site?
Answer: They're in US Dollars
Question 2: What the exchange rate today?
Answer: The exchange rate for New Taiwan Dollars today 1: 32.5 The exchange rate for RMB today is 1: 7.4
Question 3: How is the international shipping fee calculated?
Answer: Please see shipping fee info: Shipp fee info.
Question 4: How long afer I place order will I receive my products¡H
Answer: If all the product you ordered are in stock, we can ship them out the same day. If out of stock situation occurrs, ususally we can ship out your order within 3-4 business days.
Question 5: Why do I see unreadable characters on some pages?
Answer: TBD
Question 6: Do you accept orders from Taiwan, Hong Kong, China or any other countries¡H
Answer: Yes we do. For orders from Taiwan and Mainland China, we accept cash payments thru ATM transactions.
Question 7: If I happen to travel to Los Angeles, can you deliver the products to my hotel?
Answer: .Please give us enough time (3-5 days) to prepare for your order. We can deliver to wherever you stay during traveling.
Question 8¡G How do I shop at your site¡H
Answer: Please see steps shown below:

Brows :

Question 9: Can I order by email¡H
Answer: Of course. You can send us your order list then we'll create your order for you.
Question 10: Is there a membership fee?
Answer: No, it's free.
Question 11: Do you do wholesale?
Answer: Yes we can work with you if you plan to have your own channel to sell health products.
Question 12: What is your return policy?
Answer: Please call us at 1-562-429-6888 during our normal business hours for return authorization prior to returning any merchandise.

Merchandise must be returned in sellable condition (not opened or damaged) in order to receive credit. Full credit will be issued for unopened merchandise returned within 14 days of your receipt of shipment. A 15% restocking fee will be applied on all authorized returns received after 14 days. Product returns cannot be accepted after 30 days.

The customer is responsible for the return shipping charges to. We will bear the cost of shipping the replacement item to our customers. Unfortunately, we are unable to offer our everyday low prices and absorb the full cost of handling return shipments. If the customer chooses to return a merchandise for a refund, the shipping and handling charges are non refundable.

Send items via USPS/ UPS ground insured for proof of delivery. However, we will cover all reasonable and customary ground shipping fees if the wrong item was shipped. Once an RA number is obtained please pack the product into a shipping box with plenty of packing material and tape securely. In addition please clearly write the RA number that was issued by customer service on the outside of the shipping carton. Do not return items COD.

Question 13: I'm international. Can I purchase glass bottle products?
Answer: We'll do our best to safely pack your order. However, if you purchase glass bottles products, please do not choose to ship by USPS envelope.
Question 14: Is it safe to pay by credit card onlien?
Answer: Our payment page uses SSL (secured Socket layer). We encrypt credit card information when a shopper enters the credit card number in the web browser. It's safe and secured.

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